Job Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in United States.

The Customer Success Manager will own the post-sale relationship for a portfolio of retail clients, ensuring measurable value from digital and e-commerce solutions. You will serve as a trusted advisor, driving onboarding, adoption, performance, retention, and expansion across multiple product offerings. This role blends relationship management with operational execution and data-driven insights, providing clients with actionable recommendations and strategic guidance. Working cross-functionally with implementation, product, sales, support, and media teams, you will proactively identify risks and opportunities, optimize workflows, and champion the voice of the customer internally. By fostering long-term partnerships, you will directly contribute to client growth, satisfaction, and success in a fast-paced, evolving retail technology environment.

Accountabilities:

• Own the end-to-end post-implementation relationship for assigned retail accounts.
• Act as the primary point of contact and strategic advisor for customer stakeholders.
• Develop account success plans aligned to client goals, KPIs, and revenue targets.
• Drive product adoption and ensure clients realize measurable value from platform solutions.
• Lead regular business reviews focused on performance, insights, and roadmap alignment.
• Translate client data and feedback into actionable recommendations for internal teams.
• Partner with sales to identify upsell, expansion, and revenue growth opportunities.
• Coordinate with implementation, support, and product teams to resolve issues and escalate feedback.
• Maintain accurate account data, health scores, forecasts, and performance metrics in CRM/CS tools.
• Contribute to scalable processes, playbooks, and continuous improvement initiatives.

Requirements:

• 3–6+ years of experience in customer success, account management, or client services.
• Experience supporting B2B SaaS clients, preferably in retail tech, ad tech, or MarTech.
• Proven track record of driving client retention, satisfaction, and measurable outcomes.
• Strong ability to manage multiple accounts and priorities simultaneously.
• Data-driven mindset with comfort analyzing performance metrics and trends.
• Excellent written, verbal, and executive-level communication skills.
• Preferred: Experience with retailers, grocery, or retail media networks.
• Preferred: Familiarity with mobile apps, digital advertising, or media performance metrics.
• Preferred: Experience with CRM and CS tools such as Salesforce, Jira/Confluence, Gong, Amplitude.
• Must be authorized to work in the U.S. without visa sponsorship.

Benefits:

• Fully remote work environment with a dynamic, collaborative team.
• Opportunity to work with cutting-edge digital and e-commerce solutions for retail.
• Competitive compensation and performance-based incentives.
• Professional growth opportunities through cross-functional collaboration.
• Exposure to fast-growing startup environment and innovative technology.
• Mission-driven culture focused on enabling retailers to thrive in a digital-first world.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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