Job Description

Hotel Meetings Director

Introduction

Welcome to Thind Management , a family-owned management company where we strive to provide exceptional service and unforgettable experiences to our guests at our properties . With a passion for hospitality and a commitment to teach, we at Thind Management strive to share our knowledge with team members to reach new heights. We live and breathe Thind’s motto “We’ll Take It from Here”. Our team of experienced leaders are dedicated to delivering the highest standards of training, providing tools, and ensuring professional growth of our team members.

Job Summary

We are seeking a highly motivated and experienced Meetings Director who is responsible for leading and managing the hotel’s corporate meetings and events. This role requires strong leadership skills, strategic thinking, and a deep understanding of the hospitality industry. The Meetings Director key role is to development and implementation of sales strategies, builds relationships with key clients, and collaborates with other departments to ensure excellent guest experiences and profitability.

Core Job Responsibilities & Duties

• ­­­­­­­ Complete forecasts, plans and productivity reports for management
• Participate in the preparation of the annual department operating budget and financial plan. Monitor budget and upsell products and services while minimizing waste to increase revenue
• Negotiate food and beverage prices, function space and hotel services within approved departmental booking guidelines
• Direct day-to-day conference/convention activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance
• Educate and train team members in compliance with brand standards, service behaviors and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties
• Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors and other contacts as needed
• Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience
• Conduct banquet and catering facility tours and entertain clients to enhance the guest’s meeting/banquet experience
• Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
• Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks and VIP services
• Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience
• Analyze and action against client satisfaction surveys to improve services
• Develop awareness and reputation of the hotel and the brand in the local community
• Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy, and have a minimal impact on the environment
• Perform any other duties as assigned by Executive team & Ownership

Qualification Standards & Company Requirements

• Bachelor’s degree in Business Administration, Marketing, Hospitality Management is preferred
• At least 3-years of experience in the hospitality industry
• At least 3-years of experience in hotel sales with a proven track of success in a similar sales leadership role in hospitality industry and knowledge of hotel sales
• Strong knowledge of hotel operations, revenue management, and market dynamics
• Excellent leadership and team management skills, with the ability to inspire and motivate a sales team
• Strong communication and negotiation skills, with the ability to build and maintain relationships with key clients
• Analytical mindset and the ability to interpret data and make strategic decisions
• Ability to manage and lead a team
• Present strong understanding of P&L statements and the ability to reach with impactful strategies
• Strong organizational and time management skills
• Ability to work independently and as a team in a fast-paced environment
• Proficient in Microsoft Office and hotel management software(s), and customer relationship management (CRM) software
• Must have a flexible work schedule

*Please note that specific job requirements and responsibilities may vary depending on the company’s policies, size, and other factors*

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