Job Description

Location

Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center(OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park.

The property includes an all-day dining outlet (Seltzer's Modern Diner), an entertainment sports bar (OKC Tap House), specialty restaurant (Bob's Steak & Chop House), coffee shop (Park Grounds) and a retail outlet (RareBird Gift Shop). Additionally, guests can enjoy a Mokara Spa, fitness center and a rooftop pool and bar (CatBird Seat) complete with a fire pit, outdoor lawn and cabanas. The hotel offers 76,000 square feet of meeting and event space inclusive of a 20,000 square foot ballroom, 10,000 square foot ballroom, and a 4,200 square foot outdoor pre-function space that overlooks the park.

Job Description

Omni Hotels & Resorts is seeking a Rooms Leader-in-Development for the beautiful Omni Oklahoma City!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni.

The Rooms Leader-in-Development (LID) program is a 12-month program designed to develop recent college graduates into successful managers in the division they wish to pursue. The Rooms LID will spend 40 hours each week working within the department and 10 hours completing Learning Commitments throughout the training property. Learning Commitments are projects that will allow LIDs to learn about general hotel operations, as well as the details and functions of their division. Each commitment will provide resources and evaluation criteria.

Responsibilities

• Complete all LID learning commitments, schedule appointments with designated commitment resources, and submit required monthly LID progress reports.
• Demonstrate knowledge of housekeeping systems, equipment, daily reports, and operational standards.
• Conduct room inspections in accordance with established quality and brand standards.
• Maintain a strong understanding of hotel rate plans, rate codes, and rate strategy when making rate adjustments for guests.
• Assist with the initial and ongoing training of Front Office associates; conduct MOS audits and provide coaching as needed.
• Provide shift coverage as necessary in the event of staffing shortages or call-offs.
• Consistently represent the Omni brand and culture, modeling behaviors aligned with Omni leadership competencies.
• Reinforce and train associates on Power of One and Power of Engagement principles.
• Engage proactively with guests and associates, demonstrating, recognizing, and rewarding Power of One behaviors.
• Foster a positive work environment focused on employee growth, interdepartmental collaboration, and exceptional service.
• Respond promptly to guest requests and concerns, ensuring proper follow-up and adherence to the service recovery process.
• Maintain full proficiency in Front Office operations, including check-in/check-out procedures, cash handling, parking validation, folio adjustments, payment processing, room blocking, and daily checklists.
• Uphold Four Diamond standards of guest service and professional appearance at all times.

Qualifications

• 1 year of experience in Hospitality Supervision or Management role preferred.
• Associates degree required.
• Must have the ability to manage deadlines.
• Demonstrated leadership abilities.
• Ability to multi-task in a fast-paced environment.
• General knowledge of Microsoft Word, Excel, and PowerPoint.
• Must have a strong attention to detail as well as strong customer service skills.
• Must be able to work a flexible schedule, 47.5 hours a week including weekends and holidays.
• Must know emergency procedures and work to prevent accidents.
• Must be able to relocate upon completion of the program.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .

Job Tags

Full time, Relocation, Flexible hours, Shift work,

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