Job purpose
The Summit Restaurant Group Server is responsible for positive guest interactions while serving guests in a friendly and efficient manner. They play an integral role in ensuring our customers have exceptional dining experiences. At all times, servers are expected to be attentive to our guest needs, making them feel welcome, comfortable, important and relaxed. The right person will be passionate about food and service and enjoy creating excellent experiences for customers.
Duties and Responsibilities
• Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
• Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
• Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
• Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc.
• Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special requests
• Keep kitchen staff informed by noting timing of meal progression
• Serve orders by picking up and delivering patrons' choices from bar and kitchen; deliver accompaniments and condiments from service bars
• Respond to additional patron requirements by inquiring of needs; observing dining process
• Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
• Properly open and pour wine at the tableside
• Conclude dining experience by acknowledging choice of restaurant; inviting patrons to return
• Obtain revenues by totaling charges; issuing bill; accepting payment; delivering bill and payment to host; returning change or credit card and signature slip to patrons
• Contribute to team effort by accomplishing related results as needed
• Provide welcoming phone greeting and following Guest ordering procedures
• Convey menu information over the phone to Guests and give accurate estimate of delivery time
• Perform basic cleaning tasks as needed or directed by supervisor
• Fill in for absent staff as needed
• Assist with special events as needed • Adhere to grooming and appearance standards consistently •
Promptly address customer service issues and refer customers to management when necessary Qualifications
• Previous serving experience required
• Excellent oral communication skills required • Positive interpersonal skills required
• Must speak English fluently and be able to write in basic English
• Food Handlers Card
• Good telephone speaking and listening ability
Benefits-(full-time only)-Medical Insurance
Food Discount-Employees are allowed to get 50% off an entree while working and 50% off an entrée for themselves and a guest.
Direct Reports-General Manager
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